7 insights for creating amazing customer experiences
While the impact of customer experience is not new, delighting customers in this hyper-connected economy is entering a new age that presents unprecedented challenges and also many opportunities for brands, products and services.
We asked seven members of our Rutgers Mini-MBA™: Customer-Centric Management (CCM) certificate program faculty to share their insights and advice for creating amazing customer experiences.
Customer experience is the new battlefield. You either exceed customer expectations or you fall short. |
The battle of the bots has already begun and “AI is the new black” in customer experience. |
Understanding the impact of behavioral psychology is a critical component in improving the quality of customer interactions. |
A great customer experience is truly in the eye of the beholder. |
Diverse perspectives, beginners' mindset and practical experience create an optimal learning environment for exploring customer experience challenges and opportunities. |
Customer lifecycle has changed drastically in ourhyper-connected economy. Understanding it should be a priority. |
Avoid the “cocoon of mediocrity” by building alliances with those who share your passion and have a sphere of influence in your organization. |
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